FREQUENTLY ASKED QUESTIONS
Everything you need to know about RinkStop. Can't find what you're looking for? Contact us.
📁Directory & Listings
How do I add a hockey team, league, or rink to the directory?▸
Click the 'Add Listing' button in the header or visit /add-listing. Fill out the form with your organization details and we'll review it within 1-2 business days.
How do I claim a listing for my team or organization?▸
Navigate to the team or rink page and look for the 'Claim This Listing' button. You'll need to create a free account and verify your relationship to the organization.
Can I update or correct information in the directory?▸
Yes! If you have a RinkStop account and own or manage a listing, you can update it directly from your dashboard. Otherwise, use the 'Suggest Edit' link on the listing page.
Is there a cost to list my team or organization?▸
Basic listings are completely free. We also offer verified/profiles with enhanced features for a monthly fee.
How does the rink reviews system work?▸
Any registered user can leave reviews for rinks. Reviews include ratings for ice quality, amenities, staff, and value. We moderate all reviews to keep them helpful and honest.
👤Accounts & Dashboard
How do I create a RinkStop account?▸
Click 'Sign Up Free' in the header or visit /sign-up. You can sign up with your email or use Google/Apple single sign-on for faster access.
What can I do in my dashboard?▸
Your dashboard lets you manage your listings, track favorite teams/players, view your reviews, and access your support tickets. Managing your account is all done from /dashboard.
How do I save favorite teams and players?▸
Browse to any team or player page and click the bookmark icon. Your saved items appear in your dashboard under 'Favorites' for quick access.
I forgot my password. How do I reset it?▸
Click 'Sign In' then 'Forgot Password' and enter your email. We'll send you a link to create a new password. Check your spam folder if you don't see it within a few minutes.
How do I delete my account?▸
Go to your dashboard profile settings and click 'Delete Account'. Note that this permanently removes your profile, saved favorites, and review history.
🏒Finding Hockey
How do I find hockey leagues or teams in my area?▸
Use the directory at /directory or search directly for your city. You can filter by country, league type (youth, adult, professional), and more.
How do I find ice rinks near me?▸
Go to /directory/rinks and browse by country or state. You can also use the search bar on the homepage to find rinks in any city.
I'm new to hockey. Where do I start?▸
Check out our Youth Hockey section at /directory/youth-hockey. We have resources for beginners including 'Learn to Play' programs, what to expect at first practice, and how to find beginner-friendly leagues.
Can I track specific players or teams?▸
Yes! Create a free account and use the bookmark/favorite button on any team or player page. You'll be able to track their progress and upcoming games from your dashboard.
Does RinkStop cover women's hockey?▸
Absolutely. We include the PWHL, NCAA women's hockey, and other women's leagues alongside our coverage of men's hockey.
🤝Partnerships & Business
How can my league or team get featured on RinkStop?▸
We regularly feature leagues and teams in our highlights section. Reach out to us at /partner or email support@rinkstop.com with your story and we'll consider adding you to our editorial coverage.
I'd like to advertise on RinkStop. Who do I contact?▸
Visit /advertise for our advertising options. We offer banner ads, sponsored content, and partnership packages. Email us at support@rinkstop.com with your goals and we'll put together a custom proposal.
Can I integrate my hockey organization's data with RinkStop?▸
We're always looking to expand our data partnerships. If you represent a league, federation, or data provider, contact us at support@rinkstop.com to discuss integration opportunities.
Do you offer API access to your directory data?▸
API access is available for verified partners. Contact us at support@rinkstop.com with details about your use case and we'll discuss options.
⚙️Technical & Account Support
The site isn't loading correctly for me. What should I do?▸
First, try clearing your browser cache and refreshing. If the issue persists, let us know at support@rinkstop.com with details about your browser and device, and we'll investigate.
I found a bug or error on the site. How do I report it?▸
We appreciate bug reports! Email support@rinkstop.com with the page URL, what you were trying to do, and a description of the issue. Screenshots are helpful but not required.
How do I contact RinkStop support?▸
The fastest way is email: support@rinkstop.com. We respond to all inquiries within 1-2 business days. You can also use the contact form at /contact.
Is there a mobile app for RinkStop?▸
Not yet, but the site is fully mobile-responsive and works great on phones and tablets. Download our progressive web app (PWA) for an app-like experience on your home screen.
STILL HAVE QUESTIONS?
We're here to help. Send us an email and we'll get back to you within 1-2 business days.
✉️ Email Support